Privacy Policy

This Privacy Policy (hereinafter referred to as the "Policy") describes how Jerukbet (hereinafter "we", "us", "our", or the "Company"), the operator of the online gaming platform accessible at jerukbet.cam, collects, uses, stores, and protects the personal data of individuals (hereinafter "you", "User", or "Member") who access or use our platform.

Jerukbet is committed to handling your personal data responsibly, lawfully, and transparently. This Policy is intended to give you clear and complete information about our data practices so that you can make informed decisions about your use of the jerukbet platform.

By registering an account or otherwise using the jerukbet platform, you acknowledge that you have read, understood, and agreed to the data practices described in this Policy. This Policy should be read together with our Terms & Conditions.

For the purposes of this Policy, the following terms carry the meanings set out below:

Jerukbet collects the following categories of personal data from users of the platform:

3.1 Identity & Registration Data

• Full legal name (as appears on government-issued identification)
• Date of birth (for age verification — 21+ requirement)
• Gender (optional)
• Nationality and country of residence
• MyKad number, passport number, or equivalent national identification

3.2 Contact Data

• Email address (primary communication and account recovery channel)
• Mobile phone number
• Residential address including postcode, city (e.g., Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam), and state

3.3 Financial & Payment Data

• Bank account details (for withdrawal verification purposes, including Maybank, CIMB, Public Bank, Hong Leong Bank)
• E-wallet account identifiers (Touch 'n Go eWallet, Boost, GrabPay)
• DuitNow and FPX transaction references
• Cryptocurrency wallet addresses (for BTC, ETH, USDT users)
• Transaction history including deposit amounts, withdrawal amounts, and timestamps

3.4 Account Activity Data

• Username and encrypted password
• Login timestamps and session durations
• Betting history, game selections, stake amounts, and outcomes
• Bonus and promotion usage history
• Responsible gambling tool settings (deposit limits, self-exclusion periods)

3.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Referring website or search terms (where applicable)
• Session cookies and local storage identifiers

3.6 Communications Data

• Records of live chat interactions with our support team
• Email correspondence
• Dispute and complaint records

Jerukbet collects personal data through the following means:

• Direct collection: Information you provide during account registration, KYC verification, deposit and withdrawal requests, and support communications.
• Automated collection: Technical data collected automatically through cookies, server logs, and platform analytics tools when you access or use the platform.
• Third-party verification: Identity and age verification data provided by licensed KYC service providers where we engage them for document verification purposes.
• Payment processors: Transaction confirmation data received from payment processors including DuitNow, FPX, and cryptocurrency network validators.

Your personal data is processed by jerukbet solely for the following purposes:

Jerukbet processes personal data under one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the account agreement — including account creation, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and internal analytics, where such interests are not overridden by your fundamental rights.
• Consent: Where we rely on your consent for a specific processing activity, such as optional marketing communications, you retain the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

Jerukbet does not sell your personal data. We may share personal data with the following categories of recipients, strictly where necessary and subject to appropriate contractual protections:

• Licensed Game Providers: To facilitate gameplay and resolve technical disputes — limited to session identifiers and minimum necessary data.
• Payment Processors: To execute deposits and withdrawals — limited to payment-relevant identifiers and transaction amounts.
• KYC Verification Providers: To verify age and identity as required by applicable regulations — document images and identity data only.
• IT Infrastructure Providers: Hosting, data storage, and security service providers operating under strict data processing agreements with jerukbet.
• Legal & Regulatory Authorities: Where disclosure is required by applicable law, court order, or lawful authority request.

Jerukbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or operational obligations.

• Active account data: Retained for the duration of the account and for a minimum of five (5) years following account closure, as required for AML compliance.
• Transaction records: Retained for a minimum of seven (7) years in accordance with financial record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years following the completion of the customer relationship.
• Support communications: Retained for three (3) years following resolution of the relevant query or dispute.
• Technical logs: Retained for up to ninety (90) days for security monitoring purposes, then deleted or anonymised.

Upon expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised using industry-standard methods. Data subject to an ongoing legal obligation, dispute, or regulatory investigation will be retained until that matter is resolved.

Jerukbet uses cookies and similar technologies to operate the platform effectively and improve user experience. The following categories of cookies are used:

• Essential cookies: Required for the platform to function. They manage user sessions, authentication state, and security tokens. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your language preferences, display settings, and previously entered information to reduce repetitive data entry.
• Analytics cookies: Collect aggregated, anonymised data about how users interact with the platform, helping us identify technical issues and improve navigation flows. We do not use third-party advertising analytics.

You may configure your browser to reject or delete cookies; however, doing so may affect the functionality of the jerukbet platform, particularly login persistence and session management.

Jerukbet implements comprehensive technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, and destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data in transit between user devices and jerukbet servers
• AES-256 encryption at rest for sensitive personal and financial data stored on our servers
• Password hashing using bcrypt with appropriate salt values — passwords are never stored in plaintext
• Two-factor authentication (2FA) available for all user accounts
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis
• Automated intrusion detection and real-time fraud monitoring systems
• Regular internal security audits and penetration testing

In the event of a personal data breach that poses a risk to the rights and freedoms of affected users, jerukbet will notify affected users and, where required, relevant authorities, within the timeframes prescribed by applicable law.

Subject to applicable data protection law and any overriding legal obligations, you hold the following rights in relation to the personal data that jerukbet holds about you:

To exercise any of these rights, please contact our compliance team in writing via email at [email protected] or through the 24/7 live chat support channel. We will acknowledge your request within 3 business days and respond substantively within 30 calendar days. There is no charge for exercising your data rights.

The jerukbet platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect or process personal data relating to persons under the age of 21. Age verification is a mandatory component of the account registration and KYC process.

Where jerukbet discovers or has reasonable grounds to believe that personal data relating to a person under the age of 21 has been collected, that data will be deleted as promptly as technically feasible, and the associated Account will be permanently closed. Any balances accrued prior to the identification of the age violation may be voided.

Jerukbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. All changes will be published on this page with a revised "Last Updated" date.

Where changes are material — particularly those that affect the basis on which we process your personal data, the categories of data collected, or your rights as a data subject — jerukbet will endeavour to provide advance notice via email to the address registered on your Account at least 14 days before the changes take effect.

Your continued use of the jerukbet platform following the publication of any amendment to this Policy constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised Policy, you should cease using the platform and may request account closure in accordance with our Terms & Conditions.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the jerukbet data compliance team through the following channels:

• Email: [email protected] — responses within 2 business hours for privacy-related queries
• Live Chat: Available 24/7 via the jerukbet platform — select "Privacy & Data" as your support category
• Languages: English, Bahasa Melayu, Mandarin

We are committed to resolving all privacy-related concerns promptly and transparently. For responsible gambling-related requests — including self-exclusion, deposit limits, or account cooling-off — please visit our dedicated Responsible Gambling page.